Privacy and Cookie Policy

Effective Date: October 27, 2025
Last Updated: October 27, 2025

North Mountain Supply (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy and Cookie Policy describes how we collect, use, share, and protect information when you visit our website, place an order, or otherwise interact with our online store. It also explains your rights under the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

1. Information We Collect

We may collect the following categories of information:

Personal Information:

Name, email address, phone number, and mailing/billing address
Payment information (processed securely via payment gateways)
Account login credentials (if you register)
Purchase history and shopping preferences
Communication records (emails, messages, or chat history)

Technical and Usage Data:

IP address, browser type, operating system, and device information
Cookies and similar tracking technologies (see Section 4)
Log data (pages visited, time on site, referring URLs, etc.)

We do not intentionally collect personal information from children under 13 years of age.

2. How We Use Your Information

We use personal information for the following lawful purposes:

To process and fulfill your orders and payments
To communicate with you regarding orders, support, or inquiries
To provide personalized content and product recommendations
To improve our website, products, and services
To send marketing communications (if you have opted in)
To comply with legal and regulatory obligations
To prevent fraud, misuse, or security breaches

Legal Basis (for EU/EEA visitors under GDPR):
We process your personal data based on one or more of the following:

Your consent (e.g., newsletter subscriptions)
Performance of a contract (e.g., completing a purchase)
Compliance with a legal obligation
Legitimate business interests (e.g., improving site performance)

3. How We Protect Your Information

We use a variety of technical and organizational safeguards to protect your personal data, including:

Secure Socket Layer (SSL) encryption
Restricted access to personal information
Regular malware and vulnerability scanning
Secure third-party payment processing (we do not store credit card data)

While no system can be guaranteed 100% secure, we take reasonable measures to protect your information from unauthorized access, disclosure, or misuse.

4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files placed on your device by your browser when you visit our website. They help remember your preferences and improve your browsing experience.

How We Use Cookies

We use cookies for purposes including:

Remembering and processing items in your shopping cart
Saving user preferences for future visits
Analyzing traffic and usage trends via Google Analytics
Displaying relevant advertisements (if applicable)

Types of Cookies We Use

Essential cookies – Required for website operation (e.g., checkout process)
Performance cookies – Help us understand how visitors use our site
Functional cookies – Remember preferences and improve user experience
Advertising cookies – Deliver relevant ads based on browsing behavior

Third-Party Cookies

We use Google Analytics and related advertising tools. Google may use cookies (including the DART cookie) to personalize ads based on your browsing history.
You can learn more and opt out here:

Cookie Control

You can disable cookies in your browser settings. However, disabling cookies may limit some website features (e.g., shopping cart or account login).

5. Sharing Your Information

We do not sell or rent your personal information. We only share information with:

Trusted service providers (e.g., payment processors, shipping partners, email services)
Analytics and advertising providers (to improve marketing performance)
Legal authorities if required by law or to protect our rights

All partners are required by contract to handle your data securely and in compliance with applicable privacy laws.

6. Your Rights

Under GDPR (EU/EEA Residents):

You have the right to:

Access and receive a copy of your personal data
Request correction or deletion of your data
Withdraw consent at any time (where applicable)
Object to processing or request restriction of processing
Data portability (receive your data in a machine-readable format)

Requests can be submitted to: help@northmountainsupply.com
We will respond within 30 days in accordance with GDPR requirements.

Under CCPA/CPRA (California Residents):

You have the right to:

Know what personal information we collect and how it is used
Request deletion of your personal information (subject to legal exemptions)
Opt out of the sale or sharing of your personal data
Not be discriminated against for exercising your privacy rights

We do not sell personal data, as defined under the CCPA.

You may submit CCPA requests by emailing help@northmountainsupply.com.

7. Email Marketing and CAN-SPAM Compliance

If you subscribe to our emails or make a purchase, we may send you communications related to your orders, updates, or promotions.

To comply with the CAN-SPAM Act:

We will not use misleading headers or subject lines.
Every email will clearly identify our business and include our mailing address.
You can unsubscribe at any time using the link at the bottom of each message.
Requests to unsubscribe will be honored promptly.

8. International Data Transfers

If you access our site from outside the United States, your data may be transferred to and processed in the U.S. We ensure that such transfers comply with applicable data protection laws and use appropriate safeguards (such as Standard Contractual Clauses where applicable).

9. Policy Updates

We may update this Privacy and Cookie Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.” Significant changes will be clearly communicated.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy and Cookie Policy or your personal information, please contact us at:

North Mountain Supply
Mildred, Pennsylvania 18632, USA
Email: help@northmountainsupply.com
Website: https://www.northmountainsupply.com